NM Group policies

NM GroupPolicies

NM Group policies

Privacy notice

This notice explains how NM Group uses personal information when you visit its public websites or contact it.

1. Who is responsible for your information

NM Group is responsible for the personal information described in this notice.

You can contact NM Group about privacy or data protection by:

2. Information we may use

When you visit a public website

The hosting and security services needed to deliver the site may process technical request information such as:

  • Your IP address;
  • Browser and device information;
  • The page or file requested;
  • The date and time of the request;
  • Security, diagnostic and error information.

When you contact NM Group

We may use:

  • Your name and contact details;
  • The contents of your email, message or telephone enquiry;
  • Files or links you choose to provide;
  • Notes and correspondence needed to answer or follow up your enquiry.

Please do not send special-category or other particularly sensitive information unless it is necessary and NM Group has asked you to provide it.

Providing information in an enquiry is voluntary. If you do not provide enough contact or context information, NM Group may not be able to respond or take the requested action.

3. Why we use information

Delivering and protecting the websites

We use technical request and security information to deliver pages, maintain availability, prevent abuse, investigate faults and keep the websites secure.

Our lawful basis is legitimate interests. Those interests are providing reliable public websites and protecting NM Group's systems and visitors.

Responding to enquiries

We use the information you provide to understand and respond to your enquiry, keep an appropriate record of the conversation and take any agreed follow-up action.

Depending on the enquiry, our lawful basis is:

  • Legitimate interests in communicating about NM Group and its projects; or
  • Taking steps at your request before entering into a contract.

Managing work and legal responsibilities

Where an enquiry develops into work or another formal relationship, we may use relevant information to deliver that work, administer the relationship, keep required records, resolve disputes and meet legal obligations.

Our lawful basis may be performance of a contract, compliance with a legal obligation or legitimate interests in administering and protecting NM Group's work.

4. Cookies and browser storage

The privacy website does not use advertising trackers or behavioural analytics.

Some NM Group public websites let you choose a light, dark or system appearance. A selected appearance may be stored in your browser's local storage so that site can remember it. It is used only for that presentation preference; it is not used to identify you, advertise to you or track you across websites.

You can remove this preference by clearing the site's stored data in your browser. The appearance control on this privacy site lasts only for the current page session and is not stored.

Cloudflare may use strictly necessary security or network technologies when required to deliver and protect a site. NM Group does not use these technologies for advertising.

5. Who receives information

NM Group may share personal information only where needed with:

  • Cloudflare, which provides website delivery, network and security services;
  • Email, telephone and other communications providers used to receive and answer enquiries;
  • IT or professional advisers supporting NM Group, where they need the information for that work;
  • Courts, regulators, law-enforcement bodies or other authorities where disclosure is required or legally permitted.

NM Group does not sell personal information.

6. International transfers

Cloudflare operates a global network, so technical information may be processed outside the United Kingdom. Cloudflare's data-processing terms provide safeguards for restricted transfers, including the UK Addendum to the standard contractual clauses.

If another provider processes personal information outside the UK, NM Group will use an applicable adequacy regulation, approved contractual safeguard or another lawful transfer mechanism where required.

7. How long we keep information

NM Group keeps personal information only for as long as it is reasonably needed for the purpose for which it was collected. The following criteria apply:

  • Technical and security information is kept only for as long as needed to operate, secure and troubleshoot the websites, taking account of Cloudflare's service and account settings;
  • Enquiry information is kept while the enquiry is active and afterwards only where needed for follow-up, agreed work, legal records or the establishment, exercise or defence of legal claims;
  • Contractual and financial records are kept for the periods required by applicable law;
  • An appearance preference stored by another NM Group website remains in your browser until you change it or clear that site's stored data.

8. Your rights

Depending on the circumstances, you may have the right to:

  • Ask for access to your personal information;
  • Ask for inaccurate information to be corrected;
  • Ask for information to be deleted;
  • Ask NM Group to restrict its use;
  • Receive information you provided in a portable format;
  • Object to certain uses of your information.

These rights are not absolute; they can depend on the lawful basis and the circumstances.

The public websites do not use personal information to make solely automated decisions that have legal or similarly significant effects on you.

To exercise a right, email info@namedmason.com with the subject “Privacy request”.

9. Your right to object

You have the right to object to processing based on legitimate interests. Tell NM Group what processing you object to and why it affects your situation.

NM Group will stop the processing unless it can demonstrate compelling legitimate grounds that override your interests, rights and freedoms, or the processing is needed for legal claims.

Send an objection to info@namedmason.com.

10. Complaints

If you think NM Group has not handled your information properly, email info@namedmason.com with the subject “Data protection complaint”.

NM Group will acknowledge a data-protection complaint within 30 days, investigate it as appropriate, respond without undue delay and tell you the outcome.

You can also complain to the Information Commissioner's Office. Current guidance is available at ico.org.uk/make-a-complaint, or you can call the ICO on 0303 123 1113.

11. Changes to this notice

NM Group may update this notice when its websites, providers or use of personal information change. The date at the top will show when it was last updated.